fresh from a frustrating encounter with the bank. on reflection, these are qualities a competent person should have:
1. the ability to act in a reasonable manner. to send an email at close to 11 pm and expect a response by 5 am the next day is so not reasonable. to not appreciate a difference in time zones is (to put it nicely) just stupid.
2. the presence of mind to know when to stop defending oneself to death, although this requires common sense, and if #1 is lacking, #2 may be too.
3. the ability to abjectly grovel in apology would help and only requires a healthy sense of self preservation quite unrelated to the prerequisite for #1 and #2.
4. a familiarity with basic grammar and spelling would be an added bonus.
what has happened to the young people with whom we are forced to interact? how did lack of sense get packaged with inarticulate lack of courtesy in a point man beyond whom we have no access?
or perhaps this is a ploy of the institution - to put up such an impenetrable wall of ineptitude that one's unhappiness simply does not register.
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