six calls. two call centers. four (rather sweet) representatives. four hours.
i know all about my mail preferences now. as i do incoming servers outgoing servers advanced settings and ports. i know that keying in my password twenty times is not the ideal way of trouble-shooting why my emails do not come in. i know too that keying in my password twenty times is the trouble-shooter's default fallback method of trouble-shooting.
the final representative suggests that i re-start the machine. now that is one brilliant fellow.
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