the ol' mixer is in agony again, perhaps in protest. i call customer service and a nice lady in tennessee (not india!) answers. she needs to transfer me to ohio, she says, but not to worry, she will stay on the line to make sure i connect. the nice lady in ohio listens to me (it's the same problem that we had in december, i tell her, and it's back again after your guys fixed it) and crisply arranges a pick-up for assessment and repair.
i tell HOM there is something wonderfully healing about cheerfully non-defensive* adult-level customer service. it almost makes you glad to have a malfunction just so you can talk to those lovely ladies in normal english** that both sides can understand. kitchenaid. what's not to love?
*defensive customer service, best exemplified by the are you sure? i'm certain we did a great job. did you allow anyone to misuse it? school, is the type that sends customers running for the hills and to competing brands.
**as opposed to the incomprehensible rhotic version that results from outsourcing to the other side of the world.
*defensive customer service, best exemplified by the are you sure? i'm certain we did a great job. did you allow anyone to misuse it? school, is the type that sends customers running for the hills and to competing brands.
**as opposed to the incomprehensible rhotic version that results from outsourcing to the other side of the world.
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